Return policy

Mesoestetic, MediK8, Obagi return policy generally offers 15 days for returns, but conditions vary by retailer and product, focusing on unopened, unused items for change of mind, while damaged or faulty goods (with photos) are handled separately for refunds/replacements, with some professional retailers requiring immediate notification (within 24 hours) for issues like damage, and you must contact the retailer for authorization before returning anything. Hygiene reasons often prevent change-of-mind returns for opened skincare products. General Conditions: • Timeframe: Usually 15 days from purchase/receipt for returns, but some specific policies might be shorter (e.g., 14 days for store credit at some sellers). • Contact First: Always contact the seller to get authorization before sending anything back. • Condition: For change of mind, products must typically be unopened, unused, and in original, resalable condition. • Proof: You’ll need your order number and possibly photos for damaged/faulty items. Specific Scenarios: • Change of Mind: Returns for a refund/exchange are often possible within 30 days if unopened, but some retailers offer store credit or don’t accept them due to hygiene if opened. • Damaged/Incorrect/Faulty Items: Report issues (with photos) within the allowed timeframe to get a replacement or refund. • Allergic Reactions: Discontinue use and contact the seller with details and photos.